Shipping Policy

At Gluta.co, we are committed to delivering your orders safely, efficiently, and on time. Please review our Shipping Policy for important information regarding order processing, delivery timelines, and shipping conditions.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays may be processed on the next working day.
  • During high-demand periods, promotions, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation notification with tracking information where available.

Shipping Time

Estimated delivery timelines may vary depending on your location and courier availability.

Estimated Delivery

  • Domestic Orders: 2–7 business days
  • International Orders: 7–21 business days

Please note that delivery timelines are estimates and are not guaranteed.

Shipping Charges

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Shipping method selected

Occasionally, promotional free shipping offers may be available for eligible orders.

International Shipping

Gluta.co may offer international shipping to selected countries.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT or local fees imposed by their country

International delivery times may vary depending on customs clearance and local courier services.

Tracking Orders

Tracking information will be provided once the order is dispatched, where supported by the courier partner.

Please allow some time for tracking updates to appear after shipment confirmation.

Delivery Issues

Customers are responsible for providing accurate shipping information during checkout.

Gluta.co is not responsible for:

  • Delays caused by incorrect addresses
  • Failed delivery attempts
  • Customs delays
  • Courier disruptions or force majeure events

If a package is returned due to incorrect address details or failed delivery attempts, additional shipping charges may apply for reshipment.

Damaged or Missing Packages

If your package arrives damaged or incomplete, please contact our support team within 48 hours of delivery.

To assist with investigation and resolution, please provide:

  • Order number
  • Photos of the package and products received
  • Description of the issue

Order Changes & Cancellation

Orders can only be modified or canceled before shipment processing begins.

Once an order has been dispatched, changes or cancellations may not be possible.

Contact Us

For shipping-related questions or assistance, please contact our customer support team through our official contact page.

Thank you for shopping with Gluta.co