Refund policy
At Gluta.co, customer satisfaction is our priority. We are committed to providing high-quality products and a reliable shopping experience. Please review our Return & Refund Policy carefully before placing your order.
Returns
Due to the nature of skincare, wellness, beauty, and consumable products, we only accept returns under the following conditions:
- The item received is damaged, defective, or incorrect
- The product packaging is unopened, unused, and in original condition
- The return request is submitted within 7 days of delivery
Products that have been opened, used, tampered with, or damaged after delivery are not eligible for return due to hygiene and safety reasons.
Non-Returnable Items
The following items are generally non-returnable:
- Opened skincare or cosmetic products
- Supplements and ingestible products
- Personal care items
- Clearance or promotional sale items
- Gift cards or digital products
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of receiving your order.
To process your request faster, please provide:
- Order number
- Photos of the product received
- Photos of packaging and shipping label
- Brief description of the issue
Once verified, we will arrange a replacement, store credit, or refund based on the situation.
Refunds
Approved refunds are processed to the original payment method within 5–10 business days depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the issue was caused by our error.
Order Cancellation
Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Contact Us
For return, refund, or support inquiries, please contact us through our customer support page or official email support.
We appreciate your trust in Gluta.co and remain committed to delivering a premium customer experience.